Refund policy

At Zoriq, we want you to shop with confidence. If your purchase does not meet your expectations, our refund policy is designed to provide a clear, fair, and straightforward process for eligible returns and refunds.

Eligibility for Returns & Refunds

To qualify for a return, items must be unused, undamaged, and in their original condition and packaging. Return requests must be submitted within 14 days of delivery. Certain products may be excluded from returns due to their nature, condition, or hygiene requirements.

Items that have been used, damaged after delivery, altered, or returned without their original components may not qualify for a refund.

How to Request a Refund

To start a return or refund request, contact Zoriq Customer Support with your order number, product details, and reason for the request. Our team will review your request and provide the appropriate return instructions if it is eligible.

Please do not send products back without receiving return instructions from our support team, as unauthorized returns may not be accepted.

Refund Processing

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be issued to the original payment method used for the purchase.

Refund processing times may vary depending on your payment provider or financial institution. Shipping charges may be non-refundable unless the return is due to an incorrect, defective, or damaged item received from Zoriq.

Damaged, Defective & Incorrect Items

If your order arrives damaged, defective, or contains an incorrect product, please contact us as soon as possible with clear photos or relevant details of the issue. We will review the situation and, where appropriate, arrange a replacement, return, or refund.

Zoriq reserves the right to assess each refund request individually to ensure that returns and refunds are handled fairly and consistently.